Hospitality & Retail Payments

RoxPay & Planet: Payments for Hospitality & Retail

The integration between RoxPay's advanced gateway and Planet's platform specialized in hospitality, retail, and tax-free payments delivers a borderless payment experience for travelers and tourism operators.

60+

Countries served

5K+

Hotels served

DCC

Dynamic conversion

Tax-Free

VAT refund

The Partner

The leader in integrated payments for hospitality

Planet (formerly Planet Payment) is the global leader in integrated commerce for the hospitality and retail sectors. Specializing in payment processing, tax-free shopping, and currency conversion for international travelers, Planet operates in over 60 countries and serves major hotel chains, retailers, airports, and duty-free outlets. Its unified platform manages every aspect of the traveler's payment journey, from booking to VAT refund.

DCC Tax-Free Hospitality Multi-Currency

DCC

Dynamic currency conversion

Tax-Free

Digital VAT refund

PMS Integration

Hotel management systems

Multi-Currency

80+ currencies supported

DCC & Multi-Currency

Travelers see and pay in their own currency with transparent real-time rates

Digital Tax-Free

Automated VAT refund at checkout, no paper forms required for the tourist

PMS/POS Integration

Native connection with hotel management systems and point-of-sale terminals

The Partnership

Integrated payments for tourism and hospitality

The collaboration between RoxPay and Planet combines RoxPay's Italian payment orchestration expertise with Planet's hospitality-focused infrastructure. The result is an end-to-end solution enabling Dynamic Currency Conversion (DCC), tax-free shopping, and multi-currency management for hotels, restaurants, and retail outlets, offering international guests a seamless payment experience in their own currency.

Technical Integration

DCC, Tax-Free and multi-currency processing

The integration leverages Planet's APIs to enable real-time Dynamic Currency Conversion, VAT refund processing for non-EU tourists, and native integration with major hotel PMS and POS systems. Merchants benefit from real-time foreign exchange rates, automatic multi-currency transaction reconciliation, and a payment flow optimized for the hospitality sector.

Dynamic Currency Conversion

Automatic conversion to the traveler's currency with real-time exchange rates at the point of sale

Tax-Free Shopping

Digital VAT refund for non-EU tourists, initiated automatically at checkout without paper forms

PMS Integration

Native connection with major hotel Property Management Systems for seamless payments

Multi-Currency

Transaction management in 80+ currencies with automatic reconciliation and unified reporting

Guest Experience

Payment flow optimized for the guest: from booking to check-out in a single seamless experience

Real-time FX

Exchange rates updated in real time with competitive spreads and full transparency for the customer

The Benefits

Enhanced guest and customer experience

Integrating Planet into the RoxPay gateway means offering international travelers a superior payment experience: they see prices in their own currency via DCC, can request automated VAT refunds at checkout, and everything integrates natively with the hotel PMS. Operators benefit from DCC revenue share and a fully digital tax-free process.

What is Planet?

Planet is the global leader in integrated payments for hospitality and retail. It provides payment processing, Dynamic Currency Conversion, tax-free shopping, and connected commerce solutions to hotels, restaurants, retailers, and airports across 60+ countries.

How does DCC work?

Dynamic Currency Conversion (DCC) allows international travelers to pay in their home currency instead of the local currency. At the point of payment, the terminal displays the price converted in real time, offering transparency to the customer and generating a revenue share for the merchant.

What is the Tax-Free service?

The Tax-Free service enables non-EU tourists to obtain a VAT refund on purchases made during their stay. With the Planet-RoxPay integration, the process is fully digital: the refund is initiated automatically at checkout without paper forms, speeding up the experience for both the customer and the merchant.

Which sectors benefit the most?

The sectors that benefit most are hospitality (hotels, resorts, restaurants), retail (luxury shops, outlets, department stores), duty-free, and airports. Any business serving international clientele can benefit from integrated DCC and tax-free shopping.

Use Case

International Hotel Chain

A hotel chain with properties in Italy and across the Mediterranean integrated RoxPay's gateway with Planet's services to offer international guests a frictionless payment experience. At check-in and check-out, DCC automatically displays the amount in the traveler's currency, while the digital tax-free service initiates the VAT refund without paper documents. Result: +28% revenue from DCC and -40% check-out time for international guests.

+28%

Revenue from DCC

-40%

Check-out time

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