ISO 9001 Certification: RoxPay's Certified Quality
RoxPay has obtained ISO 9001:2015 certification for its Quality Management System, issued by TÜV Italia, guaranteeing reliable, controlled and continuously improving processes for every client.
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What is ISO 9001 certification
ISO 9001:2015 is the world's most widely adopted international standard for Quality Management Systems (QMS). It defines the requirements an organisation must meet to consistently deliver products and services that meet customer expectations and applicable regulatory requirements.
RoxPay has obtained certification (No. 50 100 18965) issued by TÜV Italia S.r.l., one of the world's leading certification bodies, for the Quality Management System applied to the design and development of software solutions for electronic payment processing.
The certificate is valid from 26 June 2026 to 25 June 2029 and is subject to annual surveillance audits and a full management system review every three years, ensuring quality standards are maintained over time.
Why ISO 9001 is essential for a payment provider
Traceable, repeatable processes
Every process, from software development to customer support, follows documented, measurable procedures that are continuously improved, reducing errors and unexpected events.
Reliability for partners and financial institutions
Banks, acquirers and card schemes increasingly require ISO 9001 certified suppliers as a prerequisite for stable partnerships.
Structured continuous improvement
The Plan-Do-Check-Act cycle required by the standard drives RoxPay to continuously monitor performance and implement measurable corrective actions.
How RoxPay implements ISO 9001
Quality policy and measurable objectives
Management defines a clear quality policy with quantifiable objectives monitored regularly at every level of the organisation.
Control of critical processes
Software development, transaction management and customer support follow standardised operating procedures, with quality control checkpoints at every stage.
Non-conformity management
Every anomaly is logged, analysed and resolved through tracked corrective actions to prevent recurring issues.
TÜV Italia surveillance audits
TÜV Italia verifies compliance with the standard's requirements every year, with a full management system review every three years.
Concrete benefits for your business
Guaranteed operational reliability
An ISO 9001 certified provider reduces the risk of service interruptions and malfunctions thanks to controlled, documented processes.
More predictable response times
Standardised support and onboarding procedures guarantee consistent, verifiable timelines with no surprises for your team.
Faster due diligence
RoxPay's ISO 9001 certification simplifies the quality checks required by enterprise partners, banks and public administrations.
Lasting trust over time
Periodic recertification ensures quality standards remain high even years after the initial audit.
The difference vs a non-certified provider
| With RoxPay (ISO 9001:2015) | Non-certified provider | |
|---|---|---|
| Processes | Documented, measured and audited annually | Often informal and not verified by third parties |
| Error management | Non-conformities tracked with corrective actions | Ad hoc resolution, no structured analysis |
| Quality control | Verified by an independent body (TÜV Italia) | Self-declared, no external verification |
| Service continuity | Monitored with KPIs and periodic reviews | No structured monitoring system |
Download the ISO 9001 certificate
Official document issued by TÜV Italia S.r.l., bilingual Italian/English version.
Frequently asked questions about ISO 9001 certification
What is ISO 9001?
What does it actually guarantee RoxPay's customers?
How often is the certification renewed?
Where can I download RoxPay's ISO 9001 certificate?
RoxPay is also certified for information security: discover the ISO 27001 certification .
Learn more about all our protection measures on the security and fraud prevention .
Discover RoxPay's plans and rates on the pricing page .
Work with an ISO 9001 certified partner
Discover how RoxPay's certified Quality Management System guarantees reliable payment processes for your business.
